Terms of service

CHERRYPOP ORDER POLICIES

Thank you for supporting Cherrypop! Please read our policies carefully before placing your order.

1. Order Processing

  • Ready stock orders will be processed within 1–3 working days after payment is confirmed.
  • Orders are processed on working days only. Processing times do not include weekends and public holidays.

2. Preorder Policy

  • Preorder items require additional waiting time.
  • Estimated arrival is approximately 2–3 weeks after the preorder period closes.
  • This timeline is an estimate and may be affected by supplier, manufacturing, or shipping delays beyond our control.
  • Orders containing both ready stock and preorder items will only be shipped once all items are available, unless separate arrangements have been made.
  • By placing a preorder, customers acknowledge and agree to the stated waiting period.

3. Payment

  • Full payment is required before orders are processed.
  • Unpaid orders may be cancelled without prior notice.

4. Manual Payment

  • Customers who select Manual Payment must send their Order Number and payment screenshot to our TikTok account @cherrypop.os within 1 hour after checkout.
  • Orders that remain under Pending Payment status for more than 24 hours (1 day) without payment confirmation will be automatically cancelled without prior notice.
  • Cherrypop reserves the right to release the reserved items back for sale once the order has been cancelled.

5. Shipping

  • Shipping fees are calculated during checkout.
  • Customers are responsible for providing accurate shipping details, including name, address, email address, and contact number.
  • Tracking details will be shared via the email address provided during checkout.
  • Tracking details will only be shared through TikTok DM upon customer request.
  • Once parcels have been handed over to the courier, Cherrypop is not responsible for delays, loss, or damage caused by the shipping provider.

6. Address Changes

  • Requests to change shipping addresses must be made before the order has been processed.
  • Once an order has been packed or shipped, address changes cannot be accommodated.

7. Concert Meet-Up Orders

  • Customers selecting the Meet-Up option must collect their orders at the designated venue and time announced by Cherrypop.
  • Failure to collect during the meet-up session may require additional shipping charges for redelivery.

8. Returns & Exchanges

  • Returns or exchanges are only accepted if:

    • You received the wrong item; or
    • The item arrived damaged due to our error.
  • Claims must be submitted within 3 days of receiving your order, together with clear photos and your order number.
  • Returned items must be unused and in their original condition and packaging.

9. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Change of mind purchases.
  • Preorder items.
  • Handmade items with minor variations or imperfections.
  • Customised or personalised products.
  • Clearance or sale items.

10. Product Disclaimer

  • Product colours may vary slightly due to screen settings and lighting conditions.
  • Handmade products may have small imperfections, making each piece unique.
  • Product measurements may have minor differences due to manual production.
  • Mock-up images, digital previews, and AI-generated previews are for illustration purposes only. Actual products may vary slightly in appearance.

11. Fanmade Merchandise Disclaimer

  • Cherrypop sells unofficial fanmade merchandise inspired by artists, characters, and fandoms.
  • We are not affiliated with, endorsed by, or associated with any official artists, agencies, companies, brands, or copyright holders.
  • All trademarks and copyrights belong to their respective owners.

12. Freebies Disclaimer

  • Complimentary freebies are provided while stocks last and may vary between orders.
  • Freebies are not guaranteed and cannot be exchanged, refunded, or requested.

13. Order Cancellation

  • Cancellation requests are only accepted before the order has been processed.
  • Once an order has been packed, shipped, or submitted for preorder, cancellations will not be accepted.

14. Contact Us

If you have any questions regarding your order, please contact us through our official Cherrypop channels. We will do our best to assist you.

By placing an order with Cherrypop, you acknowledge that you have read, understood, and agreed to these policies.